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Welcome to Sunset Cobbler

Email us anytime at info@sunsetcobbler.com regarding your repairs.

For additional information on our policies, repairs and online purchases click here and you will be redirected to our FAQS page.

You can also contact us using the form below:
 
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Frequent Ask Questions About Terms and Conditions

 
Q. PRODUCT INFORMATION
A. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the product on delivery.
 
Q. SIZES
A. All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.
 
Q. PRICES/DETAILS
A. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
 
Q."Prices are subject to change without notice."

A. Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
 
Q. PURCHASE OF PRODUCTS
A. When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: The product ordered being unavailable from stock Our inability to obtain authorization of payment The identification of an error within the product information, including price or promotion If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply return the goods to us for a full refund.
 
Q. CAN I MAIL IN MY REPAIRS?
A. Please fill out our Online Repair Form, print and send it with your items to:

Sunset Cobbler
5610 Sunset Drive
Miami, Florida 33143
(305) 665-7065


Upon receiving your items we will review your repair needs and contact you before we do any work. Payment will be taken over the phone or via our emailed payment form. You can also emails us at info@sunsetcobbler.com with any questions or concerns. Repairs Customer Service
 
Q. HOW DO I CONTACT YOUR CUSTOMER SERVICE?
A. For questions on the status of your repairs or mailed in items, please email or call us and we’ll get back to you within 24 hours.

Business Hours:
Monday: Closed
Tuesday-Saturday 9:00AM-5:00PM EST
Sunday: Closed
Phone: (305) 665-7065
Email: info@sunsetcobbler.com
 
Q. CLEANING:
A. • May cause all material types to become tender, stiff, brittle and may cause some buckling and peeling
• Shrinkage of all material types is unpredictable and may occur
• Changes in shades or top finish may occur on all material types
• Insect bites and scars on leather skins, which were covered over
by the manufacture, could show afterward
• Breaks and skin lines may become more apparent
• Unevenly matched skins are common and may appear more uneven post-cleaning
• May cause bleeding on all material types, which in turn, causes change of color
• May cause hardware pieces to bleed onto all material types and may stain material
• Color from polishing/touch up work may rub onto clothing due to excessive friction
 
Q. DYEING:
A. • We can not guarantee that the color will match exactly to the given swatch
• Certain imperfections in the construction of the item may become visible after the item is dyed
• The dyed color will look different when viewed in different types of lighting
• If shoes are worn in the rain or come in contact with water the color may come off and/or bleed onto a material
 
Q. SHOE REPAIR/HANDBAG REPAIR/ALTERATIONS:
• We cannot guarantee that all shoe repair/accessory repair/alterations request will meet products original condition/aesthetic.
 
A. SHOE STRETCHING:
• May cause some wrinkling, buckling and peeling
• Slight changes in shades or top finish may occur on all material types
• Stretching the width may or may not give you more room in the length
• Stretching may cause some finished imperfections on the innersole and/or lining

We cannot guarantee that all services will meet products original condition but we will do our best. We exercise utmost care in processing articles entrusted to us and use such processes which, in our opinion are best suited to the nature and condition of each individual article.
 
Q. RETURNS/REFUNDS:
A. • There are NO REFUNDS on any/all repairs, cleaning, alterations, dyeing, stretching, etc. ALL PROCEDURES ARE FINAL SALE. All work performed cannot be undone and returned back to its original state.
• Unused retail items in undamaged, original packaging can be returned for a CREDIT ONLY for the value of the product within 7 days of purchase. Return shipping cannot be credited.
• Items returned to re-stretch must be within 2 weeks from the date received.
 
 
 

Online Repair Form

Terms and Conditions

F.A.Q.

FAQ About our Products and Services.